Shipping
Please allow 3-5 business days for our team to process your order. Orders received after 5 PM CST will be processed on the next business day. We typically ship via Canada Post and do not ship on Canadian Holidays.
Once processed, orders shipped within Canada typically arrive within 7 business days. International orders typically arrive within 14 business days.
If there’s a delay in your order, please check the tracking information provided in your order confirmation email. Ramona Swift-Thiessen Fine Art cannot be responsible for carrier or customs delays.
See below for our shipping methods and rates.
Free Shipping on orders over $500 within Canada and the US.
For orders under $500, Ramona will personally reach out to you for customized shipping arrangements. To ensure you benefit from the best possible shipping rate, all shipping transactions are handled manually by our dedicated team. You may conveniently settle the shipping payment via e-transfer or credit card. Your satisfaction is our priority, and we appreciate your understanding in this personalized shipping process.
Have a problem with your order? Check out our full return policy. All sales are final, and we do not accept returns or exchanges. Please make sure to carefully review your order before completing the purchase.
Still have questions? Reach out on our contact page.
Return Policy
No Return Policy:
Thank you for your purchase! At Ramona Swift-Thiessen Fine Art, we take great pride in the quality of our products. Please review our no return policy below:
Final Sale: All sales are final, and we do not accept returns or exchanges. Please make sure to carefully review your order before completing the purchase.
Damaged Items: In the rare event that you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will work diligently to address the issue and provide an appropriate resolution.
Cancellations: Once an order is placed, it cannot be canceled or modified. Please double-check your cart before confirming your purchase.
Custom Artwork: Unfortunately, we are unable to accept returns for custom or personalized items unless they arrive damaged or defective.
Refunds: Refunds will be issued only in the case of damaged items, and they will be processed in the original form of payment.
We appreciate your understanding and cooperation. If you have any questions or concerns, feel free to reach out on our contact page. Thank you for choosing Ramona Swift-Thiessen Fine Art!